Remainders
We prioritize your health and well-being. To ensure you receive the best possible care, we have a Recall and Reminder Policy in place.
Recalls
Our doctors and nurses are committed to providing thorough care, including follow-up for any investigations or tests.
If you have undergone tests either within our practice or through a specialist, we may initiate a recall if a follow-up appointment is needed.
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When is a recall necessary?
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To discuss test results or further investigations
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To review specialist letters or hospital discharge summaries
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To monitor ongoing medical conditions
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How do recalls work?
If a follow-up is required, we will contact you via SMS or email encouraging you to book an appointment with your doctor.
If we do not receive a response, our reception team will attempt to reach you by phone.
If phone contact is unsuccessful, we may send a letter by post to ensure you receive important health information
Reminders
In addition to recalls, we also use a reminder system to help you stay on top of essential health checks and treatments.
Your doctor or practice nurse may set reminders for future appointments or preventive health measures.
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Examples of reminders include:
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Cervical, breast, or bowel cancer screening
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Skin checks
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Immunizations, including depot injections
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Chronic disease management reviews
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How do reminders work?
You may receive reminders via SMS or email to prompt you to schedule an appointment.
This proactive approach helps you stay informed and up-to-date on preventive care and important health services.
Why is this policy important?
Our Recall and Reminder Policy is designed to support your long-term health by ensuring timely follow-ups and preventive care. Regular check-ups and prompt follow-ups can:
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Detect potential health issues early
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Ensure continuity of care
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Provide timely management of chronic conditions
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Improve health outcomes
We encourage you to respond to recall and reminder communications promptly to maintain your health and well-being. If you have any questions about our policy or wish to update your contact details, please speak with our reception team.
Thank you for trusting Classic Way Family Practice with your health care needs.
