About Our Practice

Your First Visit

During your initial visit, the doctor will explain the specific test or procedure or treatment, help you visualize any test results and go over the risks. The doctor may do a physical examination and ask you a bunch of questions. Once you  have had any ordered tests done, the doctor will analyze the results and on the next consultation will decide what your diagnosis and appropriate treatment and plan of action.

Appointments

Flagstone Family Practice has an appointment system. We are proud to say that Appointments can be made in person, over the phone or online via our Website. Walk-ins are welcome, however, please be aware wait times may vary. Same day appointments are available for urgent cases. A separate appointment must be made for each family member. We are currently using Hotdoc appointment system for online booking.

Results and Recalls

All results are viewed by Clinical Staff. We operate a recall and reminder system. Any tests ordered by the Practice requires a follow-up appointment to discuss the results and plan further treatment. In adherence with our Privacy Policy Results will not be given over the phone .

To obtain results you must make an appointment to see your doctor. 
A practice staff member may contact you to advise you that your results have returned and the doctor requires you to attend for the results. As part of our commitment to preventative health, patients may receive letters to remind them they are due to attend the surgery for a follow up appointment. 

Billing and Payment

Flagstone Family Practice is a Mixed Billing Practice.
Please see our billing page for further information.

Patients without a valid Medicare card will be charged a fee at the time of consultation. Any out of pocket expenses will be advised at the time of booking.

Forms and Downloads

Covid-19 consent: https://form.jotform.com/211737751863058

Flu Vaccine consent: https://form.jotform.com/210768463781060

ATSI/ Closing the gap consent form: https://form.jotform.com/221360694398060

New patient registration: https://www.hotdoc.com.au/forms/flagstone-family-practice-new-patient-registration-form

Practice Policies

This privacy policy is to provide information to you, our patient, on how your personal information (which  includes your health information) is collected and used within our practice, and the circumstances in which  we may share it with third parties.

Why and when your consent is necessary

When you register as a patient of our practice, you provide consent for our GPs and practice staff to  access and use your personal information so they can provide you with the best possible healthcare. Only  staff who need to see your personal information will have access to it. If we need to use your information  for anything else, we will seek additional consent from you to do this.